FAQs
1. I am unable to create my account
Please check that you have entered your card number correctly and that all required fields have been properly completed. If the problem persists despite these checks, please do not hesitate to contact us at the following email address: myVISAsupportBE@visa.com, indicating your bank and your card type. Please also include a screenshot of the error you are experiencing, if possible. This will help us identify and resolve your issue more efficiently.
2. I am not receiving an email to activate my account
Please take a moment to check that there were no typing errors in the email address you entered when creating your account. It is also recommended to check your junk mail or spam folder. Finally, make sure that your inbox has enough space to receive new emails. If the problem persists despite these checks, please do not hesitate to contact us at the following email address: myVISAsupportBE@visa.com. Please also include a screenshot of the error you are experiencing, if possible. This will help us identify and resolve your issue more efficiently.
3. I am not receiving an email to reset my password
Please make sure that the email address you entered is the one associated with your my Visa account. Take a moment to check that there were no typing errors in the email address you entered. It is also recommended to check your junk mail or spam folder. Finally, make sure that your inbox has enough space to receive new emails. If the problem persists despite these checks, please do not hesitate to contact us at the following email address: myVISAsupportBE@visa.com. Please also include a screenshot of the error you are experiencing, if possible. This will help us identify and resolve your issue more efficiently.
4. I would like to change my email address
To change your email address, you need to delete your current account. You can then create a new account using the correct email address.
If you are using the mobile app, please go to “My Profile” > “Edit” > “Delete my account.”
If you are using the web version, please go to “My Account” > “Delete.”
5. I have a technical issue
If you are experiencing a problem, please do not hesitate to contact us at the following email address: myVISAsupportBE@visa.com, indicating your bank and your card type. Please also include a screenshot of the error you are experiencing, if possible. This will help us identify and resolve your issue more efficiently.